A real person reads every message.
Support, billing and refunds are answered by the team that builds Era Write — not a ticket queue and not an outsourced first line. We reply within one working day.
The fastest route for anything about your account, a campaign, billing or a refund.
Three things that get you an answer faster
None of these are required — they just save a round trip of us asking.
The email on your account
If you are writing from a different address, tell us which account you mean. Otherwise we cannot look anything up.
The campaign or article number
For anything about a specific piece — a run that failed, an article that came out wrong — the number takes us straight to it.
What you expected to happen
Not just what went wrong, but what you were trying to do. It is usually the faster half of the fix.
Two answers you do not have to wait for
Data protection requests
To request a copy of your data, correct it, or have your account deleted, email support@erawrite.com with the subject line “Data request”. We respond within one month, as required under UK GDPR.
- Support
- support@erawrite.com
- Phone
- +44 7355 876294
- Policies
- Terms of Service · Privacy Policy · Refund Policy